First, ideally contact us either by phone or email, where you'll describe in detail what troubles your furry friend (e.g., any ailments or surgical procedures they've undergone – you can also send us a medical report from the veterinarian) and which product you're interested in. If possible, please also send us current photos showing the area of the body that needs support, or a video of your pet in motion. We'll then get back to you and either ask for a few more details to supplement, or we'll provide you with a preliminary solution proposal and further steps.

Approximate prices are listed for each product. The exact price depends on several factors (the size and weight of the dog, the specific issue your buddy is facing, their level of activity, the type of product, etc.). We'll provide you with a price quote based on your inquiry and the summarized information provided.

Payment for the production of your mobility aid needs to be sent before the manufacturing process begins. Since it's a custom-made product and cannot be offered to another candidate in case of withdrawal, as it won't fit and meet their anatomical needs, the full amount must be paid in advance. If we don't receive payment, we cannot initiate the production of your mobility aid.

We strive for the earliest possible delivery. We process individual orders sequentially, according to their order. If there are no delays, we aim to manufacture your aid within a maximum of 4 weeks. We regularly update our clients on the progress of production.

We pride ourselves on ensuring that our products fit your dog perfectly. However, it may happen that some minor adjustments are needed. In human prosthetics, it's quite common for the prosthesis to be adjusted multiple times to fit the individual perfectly, and we approach it the same way. If necessary in your case, additional adjustments are included in the price, and there is a 6-month period for resolving the correct fit. We stay in touch with you throughout the process and appreciate any feedback, technical remarks, photos, or videos. Only through this continuous communication can we achieve satisfaction on both sides, and your companion will joyfully enjoy movement in the aid.

You have a lifetime warranty on all our products for defects in materials and workmanship. The warranty period for our prostheses/orthoses is 2 years from the delivery of the product. The customer will receive a handover protocol and instructions on how to properly care for the aid. The warranty does not cover normal wear and tear of the product due to improper handling, etc.

Yes, of course. If your aid needs something replaced or repaired, don't hesitate to contact us. If you arrange the repair yourself with another manufacturer or repair the aid on your own, you'll lose the warranty coverage from us in full.